Our Greatest Assets

When we discuss our clients' assets, we speak about data. For TOSS^®, our greatest assets are our employees. We seek out those individuals who are the best - knowledge and service-oriented - in the information technology industry. It is this reason that we are able to provide the highest talent with the very best service and exceed our client's expectations.

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Help Desk Tech / Solution Support Engineer

Requirements

-          Be available for telephone or email support during the hours of Monday-Friday from 7:45AM-5PM.

-          Open and close help desk ticket and manage engineer’s tickets to timely resolution

-          Answer and return all client calls quickly and with courtesy

-          Create, monitor and print out daily and monthly Reports for CFO and engineers.

-          Run numerous daily backup tests.

-          Monitor incoming emails to be 100% sure that bad\unsafe emails are blocked & that good/safe emails are allowed thru.

-          Respond to all incoming emails from clients appropriately and timely

-          Document and log client communications for purposes of accurate billing and documentation

-          Must be able to work closely and take direction from Management and engineers to resolve any issues.

-          Perform internal projects/tasks as required

-          Must be able to work early mornings, late evenings or weekends as required or at least be available to.

      -         The ideal candidate for this position will meet the following criteria:

      -         Strong organizational skills

      -         Previous experience opening support tickets

      -         General break/fix technical skills

      -         Skills in all versions of Windows, Spamware, Viruses, etc.

      -         Abilities on the server-side is a HUGE PLUS

      Skills

• OS Platforms: Windows XP, Windows Vista, Windows 2000 Server, Windows 2003 Server, Windows 2008 a plus
• A + certified or equivalent experience
• MCSE certification a plus
• Knowledge of Windows / Active Directory
• Knowledge of remote access / web-ex
• Ability to rid Malware / Virus using industry standard utilities **  
• Ability to troubleshoot basic PC networking issues (i.e. does PC have IP address, is email flowing, etc)
• Ability to troubleshoot issue with common office productivity applications such as MS Office

Inter-Galactic Data Tech

Position requires minimum experience of 3 Earth years working with trilithium crystal processors, super nova conductors and e-machines. Enterprise certification a plus as well as a proficiency in the Nod32 language. Great benefits and universal health care available. Apply today!