Our Greatest Assets

When we discuss our clients' assets, we speak about data. For TOSS^®, our greatest assets are our employees. We seek out those individuals who are the best - knowledge and service-oriented - in the information technology industry. It is this reason that we are able to provide the highest talent with the very best service and exceed our client's expectations.

Apply Today!

Help Desk Tech / Solution Support Engineer

Requirements

-          Be available for telephone or email support during the hours of Monday-Friday from 7:45AM-5PM.

-          Open and close help desk ticket and manage engineer’s tickets to timely resolution

-          Answer and return all client calls quickly and with courtesy

-          Create, monitor and print out daily and monthly Reports for CFO and engineers.

-          Run numerous daily backup tests.

-          Monitor incoming emails to be 100% sure that bad\unsafe emails are blocked & that good/safe emails are allowed thru.

-          Respond to all incoming emails from clients appropriately and timely

-          Document and log client communications for purposes of accurate billing and documentation

-          Must be able to work closely and take direction from Management and engineers to resolve any issues.

-          Perform internal projects/tasks as required

-          Must be able to work early mornings, late evenings or weekends as required or at least be available to.

      -         The ideal candidate for this position will meet the following criteria:

      -         Strong organizational skills

      -         Previous experience opening support tickets

      -         General break/fix technical skills

      -         Skills in all versions of Windows, Spamware, Viruses, etc.

      -         Abilities on the server-side is a HUGE PLUS

 

      Skills

• OS Platforms: Windows XP, Windows Vista, Windows 2000 Server, Windows 2003 Server, Windows 2008 a plus
• A + certified or equivalent experience
• MCSE certification a plus
• Knowledge of Windows / Active Directory
• Knowledge of remote access / web-ex
• Ability to rid Malware / Virus using industry standard utilities **  
• Ability to troubleshoot basic PC networking issues (i.e. does PC have IP address, is email flowing, etc)
• Ability to troubleshoot issue with common office productivity applications such as MS Office

 

Inter-Galactic Data Tech

Position requires minimum experience of 3 Earth years working with trilithium crystal processors, super nova conductors and e-machines. Enterprise certification a plus as well as a proficiency in the Nod32 language. Great benefits and universal health care available. Apply today!

 

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