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Support Options
Last Updated on Wednesday, July 22, 2009
Unparalleled Support
All of our clients receive unparalleled Support! From direct access to their own engineers and online project status reports, to 24/7/365 technical support.
We also augment our technical support with Live Chat operators, and a Client Service Portal offering a support ticketing system, among other features. With support like this, don't you think it's time you experience the principal difference?
Frequently Asked Questions
Q. If I have a technical issue, who do I contact?
A. Simply call TOSS'® Solution Support Center at 508.820.2990 option 1, or email
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. A Support Engineer will respond to you immediately during business hours, and next day if after hours.
Q. What are your support hours?
A. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
* Off hours, and 24/7 support are available under one of our premium support plans.
Q. Can TOSS® resolve my issue online?
A. Yes. TOSS® engineers use the latest technology tools to remotely connect to your device and resolve your issues promptly. Additionally, our engineers are also very successful in solving issues over the phone in situations where the problem device cannot be accessed online.
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